Take Orders Easily with WhatsGrab – Features Overview

WhatsGrab Features

Increase your food truck’s orders with WhatsGrab’s streamlined, no-app ordering system. Visitors simply scan a unique QR code, browse live menus with photos, adjust quantities and add-ons, and submit orders seamlessly via WhatsApp. You can easily set opening hours and locations by day, then confirm orders, share pickup times, upsell, and chat directly—all through your WhatsApp inbox.

Order via WhatsApp

Customers scan your QR code, browse your menu online, and place an order through WhatsApp. Fast, simple, and frictionless.

See Dish Photos

Customers can view clear photos of each item before ordering – more confidence, fewer questions.

Choose Quantity & Add-Ons

Customers select how many they want and pick optional extras or toppings.

Add Special Requests

Customers can include notes like “no onions” or “extra spicy” to personalise their order.

Opening Hours & Locations

Set your opening times and (optionally) show your location – perfect for mobile stalls and rotating spots.

Set Daily Hours

Show clear opening and closing times for each day.

Optional Location

Add your location (map link or address) if needed.

Schedule by Day

Customize hours and location based on the day of the week.

Direct Chat with Customers

Orders are sent to your WhatsApp inbox. Confirm, chat, or upsell in real time – no special system needed.

Confirm Orders Instantly

Quickly reply to confirm the order and estimated pickup time.

Notify When Ready

Let the customer know as soon as their food is ready for pickup.

Offer Suggestions

Recommend extras, sides, or drinks while chatting.

Manage Sold-Out Items Instantly

Keep your menu accurate and your customers happy with real-time sold-out item management. No more disappointed diners—update availability in seconds.

Real-Time Sold-Out Visibility

Instantly mark items as sold out so customers always see what’s available - no more surprises at checkout.

Flexible Sold-Out Periods

Choose to mark items as sold out until the end of today, the end of tomorrow, or indefinitely, with automatic resets as needed.

Flexible Order Types

WhatsGrab now supports multiple ways for your customers to place orders:

Collection

Let customers choose when to pick up their order:
- ASAP – ready as soon as possible
- Scheduled – any time within the next 3 hours

Delivery

Customers can enter their delivery address directly when ordering.

Dine-In

They can enter their table number so your staff know where to serve the food.